ARE YOU PLANNING TO BUY A NEW KITCHEN ?
13 August 2008
If you are planning to improve your home with a new dream kitchen, ensure you pay a visit to Anglia Interiors Ltd in Huntingdon & Bedford and avoid becoming another one of the 11,000 complainants who contacted the government service Consumer Direct about fitting kitchens last year.
Fitted kitchens were the second highest in the top ten list of complaints received by Consumer Direct and many of the complaints concerned defective units, substandard work and delivery and fitting delays.
Anglia Interiors Ltd is able to offer you extra confidence because it is a member of the trade association the Kitchen Bathroom Bedroom Specialists Association (KBSA) – all members follow an Approved Code of Practice and are subject to strict monitoring applied by the KBSA to its members that ensures a professional service. All members also offer the added security of exceptionally comprehensive consumer protection free of charge, in the unlikely event that the retailer ceases to trade.
KBSA members are dedicated to upholding the association’s high standards of design, supply, installation and customer service throughout the interiors industry. All members are carefully vetted prior to admission and they must have been trading for at least two years in order to be considered for membership. All members offer a Consumer Care deposit guarantee scheme or a more comprehensive, Consumer Care Plus insurance backed workmanship warranty and deposit protection scheme.
Arron Bird, (co-owner of showroom) comments: “People need to know that they are dealing with a reputable company and the KBSA badge offers them all the confidence they need when they are about to invest in a new kitchen, bathroom, bedroom or home office.”
The KBSA offers the following guidelines on investing in a new kitchen:
1. Visit a company that has a showroom so you can inspect the quality of the product and the standard of installation.
2. Choose a retail member with a track record of good installations and ask to speak to some past customer and even visit them in their homes if possible.
3. Be careful about paying in full for your kitchen in advance. You should not pay a deposit of more than 25% and it is likely that you will be required to make an interim payment, ask for a written payment schedule which includes the timings of any interim payment and final retention.
4. Make sure you have a written quotation that covers every aspect of the job, including fitting, flooring and any structural alterations you may have discussed.
5. Don’t sign anything unless you are prepared to honour your side of the contract. Some terms and conditions have expensive cancellation clauses. If in doubt contact the KBSA.
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